PRIVACY POLICY

Personal Data Protection Notice

1. PRIVACY AND YOUR PERSONAL DATA

1.1 Fidelis Express Holdings Pte. Ltd. is committed to protecting the privacy of our users and customers. This Personal Data Protection Notice (“Notice”) is intended to inform you on how we collect, use and disclose your Personal Data; as defined below.

1.2 It applies to Personal Data collected by us, or provided by you, whether in one of our restaurants, over our Website (including the mobile optimised version of the website accessible from your portable hand-held device) or in any other way (such as over the telephone). “Personal Data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include name, residential address, email address and telephone number.

1.3 All your personal Information shall be held and used in accordance with the PDPA (Personal Data Protection Act). If you want to know what information we collect and hold about you, or to exercise any of your rights as set out in Section 9 below, please write to us at the below address or via email at:

Email Address: dpo@pizzaexpress.sg

Mailing Address: 138 Cecil Street, #10-01, Singapore 069538

2. COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL DATA

2.1 We generally do not collect your personal data unless

(a) it is provided to us voluntarily by you directly or via a third-party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after

(i) you (or your authorised representative) have been notified of the purposes for which the data is collected; and

(ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes; or

(b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).

2.2 We may collect and use your personal data for any or all of the following purposes:

(a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;

(b) verifying your identity;

(d) managing your relationship with us;

(e) processing payment or credit transactions;

(f) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;

(g) any other purposes for which you have provided the information;

(h) transmitting to any unaffiliated third parties including our third-party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes;

(i) for purposes specified under Section 3 and 4 below; and

(j) any other incidental business purposes related to or in connection with the above.

3. WHAT INFORMATION DO WE COLLECT ON OUR WEBSITE?

3.1 When you visit our website (including the mobile optimised version of the website accessible from your portable hand-held device) you may provide us with personal information such as name, postcode, email address, mobile phone number, photos, credit or debit and information about other members of your family who might be interested in our services ("Personal Data").

You may provide us with information in a number of ways:

a) by supplying us with the Personal Data as listed above, on an individual basis by subscribing to receive updates or offers from us or through access our public wi-Fi services.

b) You may also provide us with additional information if you choose to do so:

1. by corresponding with us by email, in which case we may retain the content of your email messages together with your email address and our responses;

2. by booking a table, ordering a takeaway online or Delivery service, downloading our offers, purchasing a gift card, purchasing or applying for a job with us;

3. through any preferences and areas of interest as advised by you on subscribing to our online services;

4. by Personal Data provided when you use our mobile optimised website from your portable hand-held device including details of your physical location, where you have agreed to it being used;

5. through written correspondence, in which case we may retain the content and contact details

3.2 From time to time we may give you the option to provide us with Personal Data about other people in your life, for example you may tell us you are booking a birthday party for a child, you have the option to tell us whether you have any children and if so their gender and the month and year of their birth. We use this Personal Data to tell you about offers that may be relevant to your friends or family members in accordance with their age.

3.3 We may collect information about your computer, including where available your IP address, operating system, browser type and the geographical location of your computer, for system administration purposes. We may also report aggregate information to our advertisers. This is statistical data about browsing actions and patterns and does not identify you as an individual.

4. WHAT INFORMATION DO WE COLLECT IN OUR RESTAURANTS?

4.1 When you are in one of our restaurants, we may collect the following Personal Data when you sign up as a PizzaExpress Club member:

a) your name and contact details; and

b) date of birth, email address and mobile telephone number.

5. HOW WE USE YOUR PERSONAL DATA?

5.1 We will hold, use and disclose your Personal Data for our legitimate business purposes including:

a) to direct-market products and services (including push notifications), advise you of news and industry updates, events, promotions and competitions and other information. Before we do so, you will be given an option to opt-out of such communications and an option to unsubscribe will also be provided with each communication;

b) to apply profiling technology which analyses our customers’ engagement with our direct marketing communications, activity and interests so that we can send you content that is relevant to you;

1. performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;

2. verifying your identity;

3. responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;

4. managing your relationship with us;

5. processing payment or credit transactions;

6. complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;

7. any other purposes for which you have provided the information;

8. transmitting to any unaffiliated third parties including our third-party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and

9. any other incidental business purposes related to or in connection with the above.

5.2 We may disclose your personal data:

a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and services requested by you; or

b) to third party service providers, agents and other organisations we have engaged to perform any of the functions with reference to the abovementioned purposes.

5.3 The purposes listed in the above Sections may continue to apply even in situations where your relationship with us (for example, pursuant to your employment contract should you be hired) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).

6. WITHDRAWING YOUR CONSENT

6.1 The consent that you provide for the collection, use and disclosure of your Personal Data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided above.

6.2 Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within 10 business days of receiving it.

6.3 Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in Section 1 above.

6.4 Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.